As Microsoft Office 365 (Cloud) continues to grow and expand, its workload continues to be adopted as well. Those were the days (or maybe till now), where emails (Exchange) are treated as the *only* and primary communication tool, now, more and more organizations are also adopting to Real-Time Communication (Lync, Skype for Business) as part of their operation workforce as well.

In most of my engagements, most organizations only has Lync/Skype for Business Server On-Premise without enterprise voice enabled, and most of them opt to ‘move’ directly to the cloud without any co-existence or migration from the On-Premise servers. Hence, you’ll notice that users whom has their account enabled on Lync/Skype for Business Server 2015 will not appear at the Admin Center, even though the Skype for Business Online Cloud has been enabled.

A workaround for this is to remove any existing Lync/Skype for Business entries from the user object:

Disable the user from any existing Lync / Skype for Business Pool Server. Make sure to click on Commit to save the changes








Next, launch the adsiedit console. Locate the user and clear the following entries:

  • msRTCSIP-DeploymentLocater
  • msRTCSIP-FederationEnabled
  • msRTCSIP-InternetAccessEnabled
  • msRTCSIP-OptionFlags
  • msRTCSIP-PrimaryHomeServer
  • msRTCSIP-PrimaryUseraddress
  • msRTCSIP-UserEnabled
  • msRTCSIP-UserPolicies
  • msRTCSIP-UserRoutingGroupId








*Should you encounter any errors during the clearing process. Close the object property window and re-open it and continue where you’ve left off

Once the attributes are cleared, make sure the Active Directory are fully replicated and initial a Delta synchronization from the Azure AD Connect. The user should now appear at your Admin Center and would be able to login to the Office 365 Skype for Business Online Services!