At my earlier post on Setting-Up Lync Room System from scratch, I’d mis-configured the display settings on Primary & Secondary Monitor, causing that I wasn’t able to use the Touch/Interactive Flat Panel seamlessly. In the end, I gave up by using the option – Factory Reset which took another 30 minutes to re-flash the LRS Operating System and another 1 Hour+ to reconfigure the entire. This is when I realized there’s a better way:

  1. Temporarily connect a USB keyboard and mouse to the Lync appliance (AM70-L).
  2. Access the system’s settings screens and the system will restart in the administrative settings mode:
  • On the room system console, click Options and then click Settings.
  • Enter the room system’s administrator account credentials.
  1. Select System Settings in the Settings column on the left.
  2. Click Network Connections under Control Panel.
  3. In the Network Connections window, change the address in the address bar to explorer.exe and press ENTER.
    Windows Explorer opens.
  4. In Windows Explorer, go to C:\Program Files\LyncRoom and open the moncfg application.
    A “Please check the display settings” message appears.
  5. Click OK.
    Windows display control panel opens.
  6. Change the display layout and resolution so that the large interactive flat panels are logically arranged to the left of the small console display, and so that the top edge of all displays are aligned as described in chapter 4 of the SMART Room System for Microsoft Lync setup and maintenance guide (
  7. Click OK.
    A “When done, press OK to continue” message appears.
  8. Click OK.
  9. Close Windows Explorer.
  10. In the Network Connections window, change the address in the address bar to Taskkill.exe /f /im LyncRoomConsole.exe.
    All open windows are forced to close, and the Lync Room Console loads again and refreshes its settings.
  11. Press Apply and Restart to save your changes, and then restart the Lync Room System in user mode.
  12. Disconnect the USB keyboard and mouse

Reference Link – HOW-TO: Forcing a display configuration change in a Lync Room Systen